Role Positioning

The Technical Delivery Coordinator provides delivery operations and coordination support for technology programs

and initiatives. The role maintains delivery controls, schedules, dependencies, action plans, readiness activities,

reporting, and project records to provide accurate and timely visibility into delivery progress. By proactively tracking

commitments, monitoring dependencies, coordinating follow-up actions, and escalating emerging concerns, the

Technical Delivery Coordinator enables the Program Manager to focus on delivery leadership, stakeholder

engagement, governance, risk management, and strategic decision-making.

This position serves as the central coordination point for delivery administration and operational execution support but

is not accountable for program outcomes, scope decisions, budget authority, resource allocation, delivery

commitments, vendor negotiations, or strategic technology decisions. The role is expected to identify potential issues

early, ensure information remains accurate and current, and provide the structured follow-through necessary to

support predictable and successful technology delivery.

Position Summary

The Technical Delivery Coordinator is a detail-oriented delivery support professional responsible for maintaining project

plans, timelines, trackers, documentation, meeting follow-up, and day-to-day delivery controls across technology

initiatives. The coordinator works under the direction of the Program Manager and partners with development, QA,

business, operations, vendors, and other assigned resources to ensure commitments are documented, monitored, and

followed through to completion.

Operating Model

The Technical Delivery Coordinator serves as the operational delivery support partner to the Program Manager. The

coordinator maintains delivery controls, follow-through, project documentation, reporting, and readiness activities while

the Program Manager retains accountability for scope, priorities, budget, resource allocation, stakeholder management,

and program outcomes.

Primary Outcomes

- Project plans and milestone dates are current, accurate, and supported by named owners and dependencies.
- Upcoming deliverables, overdue actions, blockers, and decisions are visible before they become missed commitments.
- Meeting actions, requirements questions, risks, and issues are documented and followed through to closure.
- Teams receive timely reminders, clear assignments, and organized documentation needed to execute the work.
- The Program Manager receives concise, decision-ready updates and can focus on higher-priority client, vendor,

business, and delivery escalations.

Core Responsibilities

Project Planning and Schedule Maintenance

- Create and maintain project plans, implementation timelines, milestone schedules, workback plans, and task trackers

using approved templates and tools.

FIMC Job Description | Technical Delivery Coordinator | Page 2

- Break approved deliverables into trackable activities with owners, target dates, dependencies, status, and completion

evidence.

- Collect estimates and sequencing information from assigned team members and update the plan based on direction

from the Program Manager or technical lead.

- Monitor planned versus actual dates and identify tasks that are late, at risk, missing an owner, or dependent on

unresolved work.

- Maintain near-term look-ahead views for upcoming deadlines, testing windows, releases, client commitments, and

vendor deliverables.

- Prepare proposed schedule updates when dates shift, clearly showing the reason, affected milestones, downstream

impact, and required decision.

Delivery Tracking and Follow-Through

- Obtain regular status updates from task owners and keep project records current without waiting for the Program

Manager to request each update.

- Follow up on open tasks, overdue actions, unanswered questions, approvals, test results, documentation, and delivery

commitments.

- Maintain action, decision, risk, issue, assumption, dependency, and change logs as required for each initiative.
- Confirm that completed items have the expected documentation or evidence before marking them complete.
- Track cross-team handoffs and verify that receiving teams have the information, access, files, environments, or





approvals needed to begin their work.

- Raise concerns promptly when updates are not received, dates are likely to be missed, requirements are incomplete,

or ownership is unclear.

Risk, Issue, and Dependency Coordination

- Identify and document delivery risks, blockers, resource conflicts, unresolved dependencies, environment constraints,

and missing decisions.

- Capture the issue, business or delivery impact, owner, target date, mitigation action, and escalation need in plain

language.

- Follow up with owners on mitigation actions and bring overdue or ineffective actions to the Program Manager for

direction.

- Prepare concise escalation summaries that state what happened, what is affected, what has been attempted, available

options, and the decision needed.

- Monitor dependencies across business, development, QA, operations, vendors, and client activities and flag

sequencing conflicts early.

Meeting and Communication Support

- Prepare agendas, status materials, open-item lists, and decision questions for project meetings.
- Attend assigned meetings, document decisions and action items, and distribute clear notes with owners and dates.
- Maintain recurring meeting cadence, cancel unnecessary meetings with approval, and ensure unresolved items are

carried forward.

- Draft routine project communications, reminders, status updates, and follow-up messages for Program Manager review

when required.

- Organize project information so stakeholders can quickly understand current status, next steps, open risks, and items

requiring their input.

Requirements, Tickets, and Documentation Readiness

- Review project requests and work items for required information, including objective, scope, business need, owner,

acceptance criteria, dependencies, target date, and supporting documentation.

- Identify incomplete, conflicting, or unclear information and route questions to the appropriate business or technical

owner before work is scheduled.

- Coordinate the movement of approved work through intake, planning, development, testing, release, and closure

stages based on the established process.

- Maintain organized project folders, meeting notes, requirements, approvals, test evidence, release records, and

decision history.

- Ensure project trackers, tickets, and status reports use consistent terminology and reflect the same dates, owners, and

current status.

Testing, Release, and Implementation Coordination

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- Coordinate test schedules, tester assignments, environment readiness, defect follow-up, retesting dates, and sign-off

tracking under the direction of the Program Manager and QA lead.

- Maintain readiness checklists for requirements, development completion, testing, approvals, communications,

implementation, rollback, and post-release validation.

- Confirm that required participants understand their assigned implementation steps and timing before a release or

launch.

- Track implementation actions and post-production follow-up, including stabilization items, defects, documentation, and

handoff to support.

- Escalate missed readiness criteria or unresolved defects before planned releases.

Vendor and Cross-Functional Coordination

- Track vendor deliverables, due dates, open questions, requested documentation, testing dependencies, and follow-up

actions.

- Coordinate routine information exchange among business teams, technology teams, QA, operations, and vendors.
- Maintain a record of vendor commitments and identify conflicts between vendor dates and internal delivery plans.
- Prepare supporting information for vendor or client discussions while the Program Manager retains ownership of

sensitive negotiations, escalations, and relationship decisions.

- Route requests and issues to the correct owner and verify that responses are received and recorded.





Status Reporting and Project Administration

- Prepare weekly status reports and dashboards showing schedule health, completed work, upcoming milestones,

overdue items, risks, issues, decisions, and support needed.

- Validate status information against source trackers and task-owner updates before distribution.
- Maintain project calendars, contact lists, distribution lists, recurring reminders, and standard templates.
- Assist with tracking project hours, purchase requests, invoices, budget updates, or vendor records when assigned;

escalate discrepancies for review.

- Support project closeout by confirming deliverables, approvals, documentation, lessons learned, and remaining

operational actions are recorded.

Decision Authority and Escalation Boundaries

Expected to Own Escalate for Direction or Approval

- Plan and tracker maintenance • Scope, priority, or budget changes
- Routine follow-up and reminders • Final delivery-date commitments
- Meeting agendas, notes, and actions • Client, vendor, or executive escalations
- Status collection and reporting • Contract, SLA, or commercial decisions
- Risk and issue documentation • Resource assignments outside approved plans
- Documentation organization and quality checks • Acceptance of material risk or release exceptions
- Readiness checklist coordination • Sensitive performance or personnel matters

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Required Skills and Competencies

- Strong organization, follow-through, prioritization, and attention to detail across multiple concurrent workstreams.
- Ability to build and maintain practical project plans, schedules, action logs, risk and issue logs, status reports, and

readiness checklists.

- Ability to recognize a late task, missing dependency, unclear owner, incomplete requirement, or conflicting date and

raise it promptly.

- Clear, concise written communication and professional follow-up with business, technical, client-facing, and vendor

teams.

- Comfort working with software delivery activities such as requirements, development, QA, UAT, defects, releases, and

production support.

- Working knowledge of Agile and traditional project-delivery practices without requiring the role to function as a Scrum

Master or senior Project Manager.

- Ability to use project and collaboration tools such as Jira, Confluence, Azure DevOps, Microsoft Planner, Microsoft

Project, Smartsheet, Excel, Teams, or comparable tools.

- Ability to handle confidential information, meet deadlines, and maintain accurate records in a work from home environment.

Minimum Qualifications

- Associate or bachelors degree in business, technology, project management, information systems, or a related field, or

equivalent practical experience.

- 2+ years of experience in project coordination, PMO support, technology operations, business analysis support,

implementation coordination, or a related role.

- Experience maintaining project schedules, action items, status reports, meeting notes, and project documentation.
- Experience coordinating across multiple teams and following up on deliverables, dependencies, and due dates.
- Proficiency with Microsoft 365 applications and at least one project, ticketing, or work-management platform.

Preferred Experience

- Experience supporting technology, software, API/integration, SaaS, data, infrastructure, or client implementation

projects.

- Experience working with remote, distributed, or vendor-supported teams.
- Familiarity with Jira, Confluence, Azure DevOps, ServiceNow, Smartsheet, Microsoft Project, or similar platforms.
- CAPM, Certified Associate in Scrum, or comparable entry-to-intermediate project coordination training is helpful but not

required.

Performance Expectations

- Keeps assigned plans, trackers, and status information current and reliable.
- Follows through on commitments and escalates concerns early rather than after a deadline is missed.
- Produces clear meeting notes, action items, and status updates with accurate owners and dates.
- Reduces administrative follow-up required from the Program Manager by proactively obtaining updates and organizing

the work.

- Uses sound judgment about what can be handled through routine coordination and what requires escalation.

📌 Technical Delivery Coordinator (Kochi)
🏢 BRIDGE Global
📍 Kochi