We are looking for an experienced BPO Manager to manage and drive the performance of our Gurgaon-based operations for our parent Australian company.
Key Responsibilities:
Manage day-to-day BPO and outbound calling operations.
Lead, motivate, and monitor the performance of tele-sales teams.
Set and achieve sales, productivity, and quality targets.
Monitor KPIs, conversion rates, call quality, and team performance.
Train and coach team members to improve sales and customer handling.
Coordinate with the Australian management team and provide regular reports.
Ensure skilled communication and service standards for Australian customers.
Preferred candidate profile
Minimum 5+ years of experience in BPO / outbound sales / tele-sales.
Proven experience managing sales teams.
Excellent English communication skills.
Experience handling international/Australian processes will be an advantage.
Robust leadership, reporting, and team-management skills.
Comfortable working in Australian business hours