Role: Customer Success / Software Implementation / Technical Support
Job Responsibilities
Support customers with Gronivas HRMS, Payroll, CLMS and SaaS applications.
Assist in software implementation, configuration, onboarding and customer training.
Understand customer requirements and provide functional/technical support.
Troubleshoot application, user-access and configuration issues.
Coordinate with Product, Development, Implementation and Support teams.
Maintain support tickets, documentation and customer follow-ups.
Assist with testing, UAT and go-live activities.
Eligibility & Skills
Fresh graduates; 2025/2026 graduates preferred.
BCA, MCA, B.E./B.Tech, B.Sc., BBA, B.Com, MBA or equivalent.
Valuable English communication and interpersonal skills.
Robust analytical and problem-solving abilities.
Basic knowledge of SQL/databases is an advantage.
Willingness to learn and work in an Enterprise SaaS / HR Technology workplace.
Willingness to travel to customer locations when required.Role & responsibilities
📌 Technical Support Graduate Trainee Sambhajinagar
🏢 Groniva
📍 Sambhajinagar
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