Are you interested in building a current, emerging business which caters to the booming ecommerce market in India and worldwide?
Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales / account management and building scalable product / program solutions — and is critical to scaling our long-tail shipper base and deepening wallet share across the cohort.
The ideal candidate is a self-starter who thrives in a fast-paced workplace, is comfortable with ambiguity, and has a solid bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth.
Key job responsibilities
Key responsibilities:
Volume & Revenue Growth
Own and drive volume and revenue targets for the SMB shipper segment
Identify growth levers across the funnel — new shipper activation, retention,
and upsell — and execute initiatives to improve conversion at each stage
Develop and implement strategies to increase share of wallet among existing SMB shippers
Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth
Account Management
Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities
Proactively identify at-risk accounts and implement retention strategies to reduce churn
Negotiate and manage commercial terms in alignment with business objectives
Product and Program Interventions
Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment.
Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates with product and program interventions
Work cross-functionally with product, tech, and operations teams to build self-serve capabilities for long-tail HOTW