Responsibilities:
Account objectives and forecast:
• Participate in setting detailed quantified objectives and developing detailed plans (incl. new opportunities)
Execution: account and relationship management:
• Accomplish measures and report performance against assigned objectives of targeted accounts.
• Perform account management duties, including (but not limited to) negotiating short term and long-term contracts, administering sales contracts and ensuring terms and conditions are adhered to, resolving and communicating of customer complaints (in coordination with Customer Service)
• Identify growth/profitability improvement opportunities (using CRM prospect management functionality) and advance relationships with customers in order to fully capture them.
• Introduce current products and recent solutions to the customers.
• Apply the pricing policy vis-a-vis the assigned accounts.
• Data collection of process parameters / refractory consumption pattern and total consumption.
Sales forecast:
• Develop accurate forecasts of current and prospective customers.
Customer relationship and needs understanding:
• Establish and nurture relationships with assigned customers (management, purchasing, R&D;).
• Understand customers' needs (incl. Technical), test potential ideas and solutions, and collaborate with technical service to better serve customers.
• Gather valuable information about the market and competitors from customers and convey all necessary information where appropriate.
• Collect and document (via CRM) customer knowledge and gather customer needs and feedback (incl. visit and call reports)
• Ensure link and communication to other functions (marketing, technical service, customer service, R&D;, operations) - and collaborate with other functions on topics related to the customer when relevant.
Requirements:
Essential:
• B.Tech/B.E. in Chemical / Metallurgy / Mechanical / Civil Ceramic / with minimum 2 years’ experience, experience in Insulation industry will be