Customer Service Executive – Logistics (Back Office)

A leading logistics company based in Dubai, UAE is looking for a Customer Service Executive to join our back-office team in Kerala, India.

Requirements:
Minimum 1 year of experience working in the back office of a UAE-based logistics or freight forwarding company.
Fluent in both English and Hindi (written and spoken).
Robust customer service and communication skills.
Ability to handle customer inquiries professionally and efficiently.
Good knowledge of email communication and coordination with clients and operations teams.
Ability to work independently and manage multiple tasks.

Responsibilities:
Respond to customer inquiries via email, phone, and messaging platforms.
Coordinate with operations and documentation teams to ensure smooth shipment processing.
Provide shipment updates and resolve customer concerns promptly.
Maintain accurate customer records and communication logs.




Deliver excellent customer service while maintaining company standards.

Location: Kerala, India (Back Office)
Industry: Logistics / Freight Forwarding
Salary: Negotiable based on experience and qualifications.

Interested candidates may send their CV for consideration.

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Health insurance
Paid sick time
Paid time off

Ability to commute/relocate:
Kochi, Kerala (Kochi): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
Do you have robust communication skills?
Do you have experience working as a back office staff of any UAE based logistics company in the same field?

Experience:
Logistics: 1 year (Preferred)

Language:
English (Preferred)

Location:
Kochi, Kerala (Kochi) (Preferred)

Work Location: In person

📌 Logistics Customer Service Kochi
🏢 RYAN WORLDWIDE
📍 Kochi