Key Roles & Responsibilities:
Lead Generation: Identify and generate new business leads through calls, WhatsApp, email, social media, referrals, and online platforms.
Research potential customers and businesses that may require the company's services.
Maintain and regularly update the lead database.
Customer Calling & Follow-ups: Make daily outbound calls to prospective clients. Understand customer requirements and explain relevant company services.
Conduct regular follow-ups with interested and existing prospects.
Convert enquiries and leads into qualified business opportunities.
Business Development: Achieve monthly lead-generation and sales targets.
Develop current customer relationships and identify prospects for repeat business.
Pitch the company's services professionally and handle initial negotiations.
Coordinate with the sales/operations team to move prospects through the sales process.
Customer Relationship Management: Build and maintain strong, professional relationships with clients.
Understand customer concerns and ensure timely communication.
Follow up after service delivery to maintain customer satisfaction and encourage referrals.
Lead Tracking & Reporting: Maintain daily records of calls, leads, follow-ups, meetings, and conversions.
Update CRM/lead sheets regularly.



Submit daily/weekly reports to the reporting manager.
Track the status of every lead from first contact to conversion.
Market & Competitor Research: Identify current markets, customer segments, and business opportunities.
Monitor competitor offerings, pricing, and sales approaches. Share practical market feedback with management.
Coordination: Coordinate with internal teams for quotations, proposals, onboarding, and client requirements.
Ensure smooth communication between the customer and the concerned team.
Attend meetings with prospective clients whenever required.

Desired Skills:
Excellent communication and interpersonal skills
Good convincing and negotiation ability
Customer-focused approach Basic knowledge of sales and lead-generation techniques
Comfortable with calling and follow-ups
Basic knowledge of Excel/Google Sheets/CRM
Target-oriented and self-motivated Ability to handle multiple leads systematically

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Provident Fund

Application Question(s):
Current CTC?
Notice Period?

Experience:
Ecommerce Sales: 1 year (Required)

Work Location: In person

📌 Customer Relationship Executive Kanpur (India)
🏢 Social Recruit
📍 India