JOB DESCRIPTION

Job Title: Front Office Executive (Receptionist)

Company: Karunya Sugalaya Diabetes and Research Centre

Location: KUMBAKONAM

Reporting To: Head of Department (HOD)

Job Summary

Responsible for managing the hospital reception, welcoming patients, handling appointments, coordinating patient flow, maintaining records, and providing effective front-desk support.

Key Responsibilities
Welcome and guide patients and attendants in a polite and professional manner.
Handle incoming and outgoing calls and provide required information.
Schedule, confirm, and manage patient appointments.
Maintain daily appointment and patient registration records.
Register new and follow-up patients accurately in the hospital system/EMR.
Coordinate patient flow between reception, doctors, laboratory, pharmacy, and other departments.
Provide information regarding consultation, investigations, and hospital services.
Generate bills/receipts and coordinate with the accounts team when required.
Maintain patient records, registers, and front-office documents.
Follow up on missed appointments and pending patient calls.
Support patient feedback and Google review collection as per hospital guidelines.
Maintain confidentiality of patient information.
Ensure the reception area is clean, organised,



and patient-friendly.
Report daily reception activities, appointments, pending cases, and issues to the reporting manager.
Follow hospital SOPs, policies, and instructions.
Perform other front-office duties assigned by the management.

Required Skills
Good communication and interpersonal skills.
Basic computer and MS Office knowledge.
Ability to handle patients professionally and patiently.
Positive coordination and organisational skills.
Basic knowledge of billing/EMR software is preferred.
Ability to work in a hospital setting and handle multiple tasks.

Qualification & Experience
Qualification: Any Degree / Diploma.
Experience: 1–5 years in hospital reception, front office, healthcare, or customer service preferred.
Freshers: Can be considered based on communication and computer skills.

Key Performance Areas
Patient registration accuracy.
Appointment management and follow-up.
Call handling and patient coordination.
Timely billing/receipt support.
Maintenance of reception records.
Patient service and communication.
Compliance with hospital SOPs.

Advantages:
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Receptionist / Front Desk Executive Kumbakonam
🏢 Karunya Sugalaya Diabetes Care & Research Centre
📍 Kumbakonam