Job description:

About the Role
We are a Garments manufacturing company, is looking for a proactive and customer-focused CRM Executive to manage client relationships, coordinate orders, and ensure smooth communication between the company and its customers.

Key Responsibilities
Order to Delivery Coordination – Track orders from placement to delivery, ensuring timelines are met
Telecalling – Make and receive calls to clients for order updates, follow-ups, and issue resolution
Clarifications & Follow-Ups – Address client queries promptly and follow up on pending matters
Payment Follow-Up & Support – Coordinate with clients on payment schedules and outstanding dues
Client Communication & Record Keeping – Maintain accurate records of client interactions, orders, and communications
Complaint Handling – Resolve customer complaints efficiently and escalate when necessary

Requirements




1–3 years of experience in CRM, customer service, or telecalling (required)
Solid communication and interpersonal skills, with confidence in outbound/inbound calling
Proficiency in MS Excel preferred
Ability to multitask and manage client records systematically
Fluency in Bengali and Hindi/English preferred

Skills
Telecalling (mandatory)
Customer relationship management
Excel-based reporting and tracking
Problem-solving and follow-up discipline

Pay: ₹18,000.00 - ₹20,000.00 per month

Perks:
Cell phone reimbursement
Provident Fund

Application Question(s):
We are Located at Banerjee Hat, Maheshtala, will that convenient for you?
Where do you stay? Kindly share your exact location?

Work Location: In person

📌 Crm Executive Kolkata (India)
🏢 Garments
📍 India