Kakkanad, Cochin

The first response on every inbound channel
Live Chat, Email, Phone
Website Forms
Helpdesk Tickets
HubSpot

Description

We're hiring an Inside Sales Representative to own the inbound customer funnel end-to-end. The leads come to us; the job is making sure none of them slip, and that existing accounts feel looked after. This is a full time, in-office role. No remote or work-from-home arrangement.

Responsibilities
Monitor and respond to inbound inquiries across all channels: live chat, email, phone, web forms, tickets, and HubSpot CRM
Run the pipeline in HubSpot — log every touch, set follow-up tasks, keep deal stages accurate, work the queue daily
Send timely first responses (target: minutes on chat, hours on email) and consistent follow-ups — no lead goes cold because nobody remembered to write back
Quote IaaS products using our standard pricing and HostBill; handle non-standard quote requests with the right internal stakeholders
Maintain existing accounts: renewals, upgrades, expansion conversations, and routing simple billing or service questions to the right team
Coordinate with network and operations on technical questions, custom configurations, and provisioning timelines
Represent Mindlabs at industry events — primarily APAC (PTC,



APRICOT, Capacity Asia, ITW where relevant) — meeting customers, prospects, and partners face to face
Maintain an active LinkedIn presence: share company updates, engage with the industry, build a personal network as a visible face of the brand

Skills and Qualification
2+ years of sales experience in IaaS, hosting, colocation, bandwidth, CDN, or adjacent infrastructure markets
Demonstrated history of using CRM and tracking systems to actually manage a pipeline — not just log calls after the fact. You should be able to talk concretely about how you've structured deal stages, follow-up cadences, and reporting in a past role
Hands-on HubSpot experience preferred; comparable CRMs (Salesforce, Pipedrive, Zoho, Close) acceptable
Solid written English — quick on chat, clear on email, structured on longer RFQs
Disciplined follow-up habits; you treat your task list as commitments, not suggestions
Comfortable talking shop with technical buyers: network engineers, sysadmins, small ISP and SaaS operators
Self-directed; able to run your day without someone assigning each task
Able to commute reliably to our office and work in office full time

📌 Inside Sales Representative Kakkanad (India)
🏢 MindLabs Systems
📍 India