Job Description – Front Office Executive

Position: Front Office Executive

Department: Front Office / Customer Service

Industry: Vegetarian Self-Service Restaurant

Reports To: Restaurant Manager / Supervisor

Job Summary

The Front Office Executive is responsible for welcoming customers, managing the front-of-house operations, assisting customers with their requirements, coordinating with the kitchen and service team, and ensuring a smooth and pleasant customer experience.

Key Responsibilities
Welcome and greet customers in a friendly and professional manner.
Guide customers regarding the menu, food items, pricing, offers, and available services.
Assist customers with their orders and resolve basic queries or concerns.
Coordinate with the billing counter, kitchen, and service staff to ensure smooth operations.
Monitor the dining area and ensure tables and customer areas are clean and organized.
Assist customers with special requests and provide appropriate information about food items.
Handle customer complaints politely and escalate reliable issues to the Restaurant Manager.
Ensure proper coordination during peak hours to minimize customer waiting time.
Support billing and cashier operations when required.




Monitor availability of menu items and communicate stock/availability information to customers.
Maintain a skilled appearance and follow the restaurant’s grooming and hygiene standards.
Assist with opening and closing duties as assigned.
Maintain a welcoming, clean, and organized front office/customer service area.
Follow restaurant policies, food safety requirements, and customer service standards.
Perform other duties assigned by the Restaurant Manager.

Skills & Qualifications
Minimum qualification: Plus Two / Higher Secondary.
Previous experience in a restaurant, hotel, retail, or customer service role is preferred.
Valuable communication and interpersonal skills.
Pleasant personality with a customer-focused attitude.
Basic computer knowledge is an advantage.
Ability to handle customer queries and complaints calmly and professionally.
Good teamwork and coordination skills.
Ability to work efficiently during busy hours.
Honest, punctual, well-groomed, and responsible.
Willingness to work in shifts, including weekends and holidays.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Executive Receptionist Thrissur
🏢 SREE GURUAYOOR TIFFINS
📍 Thrissur