Job description

Role & responsibilities
Provide timely and effective support to clients regarding their ERP system inquiries and issues.
Offer guidance on ERP system functionalities and best practices to enhance user experience.
Diagnose and troubleshoot technical problems related to the ERP system.
Assist clients with system updates, patches, and maintenance activities.
Maintain transparent and qualified communication with clients through various channels.
Keep clients informed about the status of their support requests and any changes in the system.
Build and maintain positive relationships with clients to ensure high levels of customer satisfaction.
Gather feedback from clients to identify areas for improvement in the ERP system and support services.

Qualifications:
Graduation is mandatory.
Bachelor's degree in any field or equivalent work experience.
Previous experience in a customer support or similar role, preferably in a technology or ERP company.
Candidate must have good communication in both Hindi and English

Job Types: Full time, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:
Health insurance
Provident Fund

Work Location: In person

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