Process: International Voice Process

Location: Malad West, Mumbai

Job Type: Full-Time

Experience: Freshers & Experienced Candidates

Working Days: 5 Days Working

Week Off: 2 Rotational Week Offs
Salary

Freshers:* Up to ₹25,000–₹26,000 in-hand

Experienced:* Up to ₹35,000 in-hand
Salary will depend on experience, interview performance, and process requirements.
Transportation

One-way transportation facility provided*
Transport facility is subject to company/process route availability.
Job Responsibilities

Handle customer queries and provide support through voice/calls*.
Assist customers with banking-related queries and requests.

Perform back-office activities such as data entry, account updates, and KYC-related processing*.
Verify and update customer information accurately.
Follow standard operating procedures and banking guidelines.
Shift Details

US time-zone-based operations*
Rotational shifts

Night shifts may be applicable*
Candidates should be comfortable working in rotational/night shifts.




Eligibility
Freshers can apply.
Graduates and candidates with relevant customer service/BPO experience may apply.

Positive English communication skills* required.
Basic computer knowledge is required.
Candidates should be comfortable working with banking-related information and customer data.
Willingness to work in rotational shifts is mandatory.
Key Skills
Excellent verbal communication
Customer service skills
Active listening
Problem-solving ability
Basic computer knowledge
Data-entry accuracy
Attention to detail
Ability to follow banking procedures and compliance guidelines
Qualified and customer-focused approach
Job Location

Malad West, Mumbai

Immediate joiners and candidates with positive communication skills are encouraged to apply.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Customer Service Representative Malad
🏢 Teleperformance
📍 Malad