Job Requirements:
Valuable communication and customer-handling skills.
Fluency in Hindi is required.
Valuable knowledge of IT networking, including Wi-Fi, LAN, IP configuration, routers, switches, and basic troubleshooting.
Positive understanding of electronics and electrical systems.
Ability to troubleshoot and diagnose hardware and connectivity issues.
Willingness to travel to customer sites for installation, commissioning, maintenance, and technical support.
Ability to train customers and users on product operation.
Basic knowledge of software, mobile applications, and cloud-based systems will be an added advantage.
Prior experience in medical devices, hospital equipment, IoT, or healthcare technology is preferred.
Ability to prepare service reports and maintain proper documentation.

Key Responsibilities:




Provide technical support to customers and channel partners.
Install, configure, and commission systems at customer locations.
Troubleshoot electronics, networking, and software-related issues.
Coordinate with the internal technical and product teams to resolve complex issues.
Conduct customer training and product demonstrations.
Handle preventive maintenance, service visits, and warranty-related support.
Maintain service records and ensure timely closure of customer complaints.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: Hybrid remote in Kalamassery, Kochi, Kerala

📌 Customer Support Engineer Kalamassery
🏢 Evelabs Technologies Private
📍 Kalamassery