Job Summary:
We are seeking an experienced and customer-focused Front Office Executive to manage front desk operations and ensure a smooth and memorable experience for our guests. The ideal candidate should have robust communication skills, valuable operational knowledge, and the ability to handle guest requirements independently.

Key Responsibilities:
Manage daily front office operations and ensure smooth functioning of the reception desk.
Supervise and coordinate guest check-in and check-out procedures.
Handle reservations, room blocking, room allocation, and booking modifications.
Maintain accurate guest profiles, records, and reports.
Handle guest complaints and resolve issues promptly and professionally.
Coordinate effectively with Housekeeping, F&B;, Maintenance, Security, and other departments.
Monitor room status and ensure timely room readiness.




Handle billing, payments, cash transactions, and settlement procedures.
Prepare daily front office reports and shift handover reports.
Manage telephone calls, emails, online booking enquiries, and guest communications.
Assist guests with information regarding resort facilities, activities, and services.
Ensure compliance with hotel/resort SOPs and service standards.
Support and guide Front Office Associates and junior team members.
Maintain qualified standards and contribute to guest satisfaction and positive reviews.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:
Food provided

Work Location: In person

📌 Front Office Associate Anaikatti (India)
🏢 SR Jungle Resort
📍 India