Guest Experience & Service
Welcome guests warmly on arrival and ensure a smooth check-in experience.
Act as the primary point of contact for guests throughout their stay.
Anticipate guest needs and provide personalized services to enhance satisfaction.
Handle guest requests promptly, courteously, and efficiently.

Guest Feedback & Complaint Handling
Address guest complaints and concerns with empathy and professionalism.
Coordinate with concerned departments for quick resolution of issues.
Follow up with guests to ensure satisfaction after resolution.
Maintain a guest feedback log and report recurring issues to management.

Coordination & Communication
Liaise with Front Office, Housekeeping, F&B;, Engineering, and Spa for guest requirements.
Communicate VIP, repeat guest, and special preference details to relevant teams.
Ensure special occasions (honeymoon, anniversaries, birthdays) are acknowledged.

Guest Records & Reporting
Maintain accurate guest profiles and preferences in the PMS.
Track guest history, special requests,



and complaints for future reference.
Prepare daily guest relation reports and submit to management.

Reviews & Reputation Management
Encourage guests to share feedback on online platforms.
Assist in responding to guest reviews in coordination with management.
Monitor guest satisfaction scores and suggest improvement initiatives.

Standards & Brand Representation
Ensure hotel service standards and SOPs are followed at all times.
Uphold brand image, grooming standards, and skilled conduct.
Assist in implementing guest engagement programs and loyalty initiatives.

VIP & Special Guest Handling
Handle VIP, foreign, long-stay, and repeat guests with special attention.
Arrange amenities, welcome letters, and personalized experiences for key guests.

Job Type: Full time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Lady Guest Relations Executive Munnar
🏢 Aveda Mountains and Mist
📍 Munnar