We are looking for a friendly, professional, and customer-focused Front Office Associate to join our team. If you enjoy interacting with people, have strong communication skills, and can create a welcoming experience for guests, we’d love to hear from you.

Position: Front Office Associate

Key Responsibilities:
Welcome and assist guests/clients in a professional and courteous manner.
Handle check-ins, check-outs, reservations, appointments, and guest enquiries.
Answer phone calls, emails, and other customer queries promptly.
Maintain accurate guest records and front-office documentation.
Coordinate with housekeeping, operations, accounts, and other departments as required.
Handle guest requests, feedback, and complaints professionally.
Manage cash, billing, invoices, and basic front-desk transactions when required.
Maintain a clean, organized, and qualified reception area.
Ensure excellent customer service throughout the guest experience.
Follow company policies, procedures,



and service standards.

Requirements:
Previous experience in front office, reception, hospitality, customer service, or a related role is preferred.
Excellent verbal and written communication skills.
Pleasant personality with a professional and welcoming attitude.
Good interpersonal and customer-handling skills.
Basic computer knowledge and proficiency in MS Office.
Ability to multitask and work effectively in a fast-paced environment.
Robust attention to detail and organizational skills.
Ability to handle customer concerns calmly and professionally.
Willingness to work in shifts, including weekends and holidays, if required.
Fluency in English; knowledge of additional local languages is an advantage.

Pay: ₹8,086.00 - ₹15,000.00 per month

Perks:
Food provided

Work Location: In person

📌 Front Office Associate Calangute
🏢 Goenca Resort Private
📍 Calangute