Job Overview
Role: Customer Relationship Executive (CRE) / Customer Care Executive (CCE)
Industry: Automobile (Dealership or Service Center)
Primary Goal: Maintain high customer retention, resolve service or purchase complaints, and act as the main link between the buyer and the dealership.

Key Responsibilities
Post-Service/Sale Follow-Ups: Conduct timely follow-up calls (such as 48-hour post-sale or post-service PSF calls) to check on vehicle performance and client satisfaction.
Complaint Resolution: Listen to client concerns, record feedback, coordinate with the workshop/service team, and ensure issues are resolved quickly.
CRM Management: Update customer databases, log feedback history, and maintain accurate records of calls and visits.
CSI Tracking: Help improve and maintain the dealership’s Customer Satisfaction Index (CSI)



and prepare daily/monthly feedback reports.
Delivery Coordination: Assist during vehicle deliveries, explain basic warranty features, or introduce clients to the service and parts team.

Requirements & Qualifications
Education: Graduate degree or diploma in any discipline.
Experience: 1 to 3 years of customer service experience; automobile sector experience is preferred.
Skills:
Positive verbal and written communication skills in English, Hindi, and local regional languages.
Proficiency in MS Office (Word, Excel) and basic CRM tools.
Polite, patient demeanor with robust problem-solving abilitie

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Relationship Executive Wadi
🏢 Girnar Motors
📍 Wadi