WE ARE HIRING – SUPERVISOR (SENIOR CCE)

Company: Cineworld Multiplex
Location: Paras Pearls Mall, Sector 12, Avas Vikas, Agra

Position: Supervisor (Senior CCE)

We are looking for an experienced and responsible Supervisor (Senior CCE) to manage front-of-house operations, customer service, and daily cinema activities.

Key Responsibilities:
Supervise CCE/Guest Service staff and ensure smooth customer service.
Manage daily cinema front-office operations, including ticketing and customer assistance.
Handle customer queries, complaints and service issues professionally.
Monitor auditorium readiness, cleanliness and overall guest experience.
Coordinate with housekeeping, security, projection/technical and other departments.
Ensure proper implementation of cinema SOPs and operational procedures.
Monitor staff attendance, grooming, discipline and work performance.
Assist in managing peak-hour operations and crowd movement.




Prepare and maintain daily operational reports.
Escalate operational issues to the management promptly.
Ensure a high standard of customer satisfaction throughout the cinema.

Candidate Requirements:
Cinema/Multiplex experience is mandatory.
Previous experience as a Senior CCE, Supervisor, Floor Supervisor or similar role in a cinema/multiplex preferred.
Solid knowledge of cinema operations and customer service.
Valuable communication and interpersonal skills.
Ability to manage and motivate a team.
Positive problem-solving and decision-making skills.
Well-groomed, disciplined and customer-focused.
Comfortable working in rotational shifts, including weekends and holidays.

You can share your resume at +91-XXXXXXXXXX

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Senior Customer Care Executive Sikandra
🏢 PDI India
📍 Sikandra