We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to build and maintain robust relationships with our clients. The ideal candidate will be responsible for handling customer queries, ensuring customer satisfaction, and supporting business growth through excellent service.
Key Responsibilities:
Manage and respond to customer inquiries via phone, chat, or in person
Build and maintain long-term relationships with clients
Resolve customer complaints in a timely and skilled manner
Maintain customer records and update databases regularly
Follow up with customers to ensure satisfaction
Coordinate with internal teams to address customer needs
Meet customer service targets and KPIs
Required Skills & Qualifications:
Strong communication and interpersonal skills
Good problem-solving ability
Basic computer knowledge (MS Office, CRM tools)
Ability to handle multiple tasks and prioritize work