Position: Retention Executive
Department: Customer Success / Sales
Experience: Fresher / 0–1 Year
Location: Nagpur
Employment Type: Full time
About the Role
We are looking for a proactive and customer-focused Retention Executive to manage existing customers, understand their concerns, improve customer satisfaction, and build solid customer relationships.
Key Responsibilities
Contact existing customers to understand their requirements and feedback.
Build and maintain strong relationships with customers.
Identify customer concerns and provide suitable solutions.
Follow up with customers regarding unresolved issues and service requirements.
Coordinate with Support, Sales, Product, and Technical teams to resolve customer issues.
Conduct follow-up calls with inactive or dissatisfied customers.
Maintain records of customer interactions, feedback, and follow-ups.
Identify prospects for upselling and cross-selling.
Achieve monthly customer retention and engagement targets.
Prepare and maintain daily activity reports / DSR.
Requirements
Freshers are welcome to apply.
Good verbal and written communication skills.
Robust customer-handling and problem-solving abilities.
Good follow-up and convincing skills.
Comfortable speaking with customers over the phone.
Basic knowledge of MS Excel/Google Sheets is preferred.
Positive attitude and willingness to learn.
Target-oriented and self-motivated.
Salary
₹18,000 – ₹25,000 per month + Incentives, depending on skills and interview performance.