We are looking for a hands-on, target-driven Manager to lead Inside Sales & Customer Operations, driving sales performance while ensuring a seamless customer journey from booking to delivery and post-sales support.
Key Responsibilities:
Lead and manage the inside sales/tele-sales team.
Drive monthly sales, conversion and productivity targets.
Monitor leads, calls, follow-ups, CRM and sales funnel performance.
Manage customer operations from booking to delivery.
Handle customer escalations and ensure timely resolution.
Track pending cases, TATs, customer feedback and ratings.
Conduct team huddles, reviews, coaching and performance improvement.
Identify process gaps and drive corrective actions.
Ideal Candidate:
4+ years in Inside Sales, Tele-sales, Customer Operations or Sales Operations.
Team management experience preferred.
Solid CRM, sales funnel and customer lifecycle knowledge.
Excellent communication, ownership and problem-solving skills.
Comfortable in a quick-paced, target-driven workplace.