About the Role
We are looking for a Customer Care Executive to be the link between our customers and our dealer network for electric vehicle orders. You will make sure every order is allocated to the right dealer, tracked through to delivery, and that customers stay informed at each step.
What You Will Do
Be the first point of contact for customers and dealers on EV orders
Match customer orders with the right dealer based on location, stock, and availability
Track order status and delivery timelines, and follow up to ensure on-time delivery
Raise and follow up on delays or issues with dealers, customers, and internal teams until resolved
Keep accurate records of orders, allocations, and communication in our system
Build valuable working relationships with dealers to improve service quality
Share regular reports on order progress, pending cases, and escalations
Follow company policies and service-level timelines
Work with internal teams (sales, logistics, service) on complex cases
What We Are Looking For
Graduate in any stream (Business Administration, Operations, or a related field is a plus)
0 to 1 year of experience in customer service, coordination, or operations
Fluent in English and Hindi; Marathi
Valuable verbal and written communication
Pay: ₹15,000.00 - ₹25,000.00 per month
Advantages:
Health insurance
Provident Fund
Work from home