Position Overview

We are seeking a highly experienced and results-driven Service Manger (SM) to lead the overall operations of our Mahindra Service Center. The SM will be responsible for profitability, customer satisfaction, team leadership, compliance, and operational excellence across all departments including workshop, spare parts, body shop, and front office.

+Key Responsibilities
Business & Financial Performance
Drive revenue growth, cost control, and overall profitability
Prepare and monitor monthly budgets, MIS reports, and KPIs
Achieve targets for service revenue, parts sales, labor utilization, and margins
Analyze financial statements and implement corrective actions
Operations Management
Oversee day-to-day operations of workshop, parts, and body shop
Ensure optimal capacity utilization and productivity
Implement standard operating procedures (SOPs) and OEM guidelines
Monitor turnaround time (TAT) and job completion quality
Team Leadership & HR
Lead, mentor, and develop department managers and staff
Ensure discipline, performance management, and training
Conduct regular performance reviews and team meetings
Build a high-performance, customer-focused culture
Customer Experience
Ensure high customer satisfaction and retention




Resolve escalated customer complaints effectively
Monitor CSI/NPS scores and implement improvements
Maintain solid relationships with key customers and fleet clients
Spare Parts & Inventory Control
Ensure availability of rapid-moving parts
Optimize inventory levels and reduce obsolescence
Monitor parts revenue, stock turns, and shrinkage
Quality & Compliance
Ensure adherence to safety standards and statutory regulations
Maintain OEM audit readiness and quality benchmarks
Implement continuous improvement initiatives
Business Development
Develop strategies to attract new customers and retain existing ones
Build partnerships with insurance companies, corporates, and fleet operators
Identify current revenue streams (AMC, quick service, accessories, etc.)

Ideal Candidate: A strategic leader who can run the service center like a profit-driven business unit while delivering exceptional customer experience.

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:
Cell phone reimbursement
Paid sick time
Provident Fund

Education:
Bachelor's (Preferred)

Experience:
Automotive service: 6 years (Required)

Work Location: In person

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