Department: Operations
Industry: Travel & Tourism
Role: Holiday Packages & Flight Ticketing

Job Responsibilities:
Handle day-to-day operations for domestic and international holiday packages.
Coordinate with hotels, transporters, DMCs, airlines, and other travel partners.
Process and manage flight bookings, ticketing, cancellations, rescheduling, and refunds.
Verify flight details, hotel bookings, transfers, sightseeing, and other inclusions before travel.
Prepare and share vouchers, tickets, itineraries, confirmations, and travel documents with customers.
Coordinate with clients before and during their trip to ensure smooth execution.
Monitor booking status, payment deadlines, cancellation policies, and supplier confirmations.
Resolve operational issues, last-minute changes, and customer requirements promptly.
Maintain accurate booking records and update internal systems/Excel sheets.
Coordinate with the sales team to ensure smooth handover from booking confirmation to trip completion.
Follow up with suppliers for confirmations and negotiate/coordinate wherever required.




Ensure all services are delivered as per the confirmed itinerary and agreed terms.
Maintain proper documentation for billing, reconciliation, and supplier payments.

Skills Required
Knowledge of domestic & international holiday packages.
Basic to positive knowledge of airline ticketing and fare rules.
Positive communication and coordination skills.
Strong follow-up and problem-solving abilities.
Positive knowledge of MS Excel, email, and travel-related software.
Ability to work under pressure and handle last-minute changes.
Attention to detail and good organizational skills.
Prior experience in a travel agency, tour operator, DMC, or ticketing company is preferred.

Key Performance Areas
Timely booking confirmations
Accurate ticketing and documentation
Smooth execution of customer trips
Supplier coordination
Quick resolution of operational issues
Customer satisfaction
Proper booking and payment records
Minimizing booking errors and operational losses

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Business Operations Associate Panchkula
🏢 Gyan Rachana Tours and Travels
📍 Panchkula