Key Responsibilities
Answer phone calls, emails, and live chats from customers.
Solve product or service issues quickly.
Send unresolved problems to the right team.
Write down customer interactions in a CRM system.
Follow up with clients to ensure complete satisfaction. [1, 2]
Requirements and Skills
Explicit speaking and writing skills.
Valuable patience and listening habits.
Basic computer and data entry skills.
Ability to stay calm under pressure.
High school diploma or a college degree