The Front Office Executive is responsible for managing reception activities, handling patient/guest interactions, maintaining smooth communication, and ensuring a welcoming and qualified environment at the front desk.
Key Responsibilities
Greet and welcome patients, visitors, or guests professionally.
Handle registrations, appointments, and enquiries.
Answer phone calls and direct them to concerned departments.
Maintain records, reports, and front desk documentation.
Coordinate with doctors, nursing staff, and other departments.
Manage billing support and basic administrative tasks.
Ensure cleanliness and professional appearance of front office area.
Handle complaints or queries politely and escalate when required.
Maintain confidentiality of patient/guest information.
Required Skills
Good communication skills (English + local language preferred).
Polite and professional behaviour.
Basic computer knowledge (MS Office / Hospital software).
Customer service orientation.
Ability to multitask and handle pressure.
Good grooming and presentation.
Education Qualification
Diploma / Degree in Hospitality Management, Hotel Management, or related field OR
Any Graduation with positive communication skills.
Experience Requirement
Freshers with hospitality training can apply.
0–2 years experience in front office, reception, hospital, hotel, or customer service preferred.
Preferred Background
Experience in hospital, hotel, clinic, or hospitality industry.
Knowledge of patient handling or guest service standards.
Work Setting
Rotational shifts may be required.
Professional grooming and uniform compliance mandatory.
Job Types: Full time, Fresher
Pay: ₹9,256.41 - ₹26,875.91 per month
Work Location: In person
📌 Front Desk Receptionist And Front Office Mahalakshmi Layout (India)
🏢 SANJEEVINI HOSPITAL
📍 India
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