Zapdrive Technologies is looking for an experienced and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, resolve queries, coordinate with parking partners, and ensure a smooth customer experience.

The ideal candidate should have robust communication skills, a professional attitude, and experience in customer service, relationship management, or a similar role.

Key Responsibilities
Handle customer queries through calls, messages, and other communication channels.
Build and maintain positive relationships with customers and parking partners.
Respond to customer complaints and resolve issues professionally and promptly.
Coordinate with internal teams and parking partners to resolve customer-related issues.
Follow up with customers and ensure timely resolution of requests.
Maintain accurate records of customer interactions, complaints, and resolutions.
Monitor customer feedback and identify recurring issues.
Support customers with booking, check-in/check-out, payment, and other service-related queries.
Escalate complex issues to the appropriate team or manager.
Maintain a high standard of customer service and professionalism.
Prepare daily/weekly reports as required.

Requirements




1–3 years of relevant experience in Customer Relationship Management, Customer Support, Telecalling, Hospitality, or a similar role.
Excellent verbal and written communication skills.
Solid customer-handling and problem-solving abilities.
Good interpersonal and relationship-building skills.
Ability to handle multiple customer queries efficiently.
Basic knowledge of MS Office / Google Workspace.
Comfortable using mobile applications and digital platforms.
Ability to work in a quick-paced startup environment.
Candidates with experience in mobility, parking, hospitality, travel, or service-based businesses will be preferred.

Key Skills

Customer Relationship Management | Customer Support | Communication | Complaint Resolution | Client Handling | Follow-up | Problem Solving | MS Office | CRM | Team Coordination

What We Offer
Opportunity to work with a growing mobility-tech startup.
Professional and cooperative work environment.
Learning and career growth opportunities.
Performance-based development opportunities.

Apply Now:
Interested candidates can apply through Indeed with their updated CV.

Pay: ₹10,600.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Relationship Executive Kakkanad (India)
🏢 Parke Parking
📍 India