Collection Executive recovers outstanding debts and overdue payments from individuals or businesses while following company policies and legal guidelines. Key Responsibilities • Debt Recovery: Contact customers with overdue bills via phone, email, or field visits to collect payments. • Negotiation: Set up practical payment plans or revised repayment schedules for debtors. • Record Keeping: Update and maintain accurate electronic files of all collection efforts, promises to pay, and transaction histories. • Target Achievement: Meet or exceed daily, weekly, and monthly recovery goals set by the company. • Compliance: Follow financial regulations, banking protocols, and ethical debt collection rules. • Reporting: Prepare daily or weekly status reports on collections and outstanding balances for management or the finance team.
Required Skills and Qualifications • Education: A high school diploma or a graduate degree in a related field (commerce, finance, or business). • Communication: Solid speaking and listening skills to handle difficult conversations with patience and firmness. • Language Proficiency: Fluency in local regional languages and basic English or Hindi. • Technical Skills: Basic computer knowledge and proficiency in tools like MS Office. • Soft Skills: Problem-solving ability, emotional intelligence, and stress management.