Job Description – Operations Executive (Renewal Team)

Company: Zetrax Tech Pvt. Ltd. (ZETO)
Position: Operations Executive – Renewal Team
Location: Zirakpur, Punjab
Job Type: Full time | On-site
Industry: EV Rental & Mobility

About ZETO

ZETO is an electric mobility company providing EV scooter rental solutions to gig delivery partners, businesses, and individual users. We are looking for an Operations Executive – Renewal Team to manage rider subscription renewals, payment follow-ups, customer coordination, and daily renewal operations.

Key Responsibilities
Manage daily, weekly, and monthly scooter rental renewals.
Contact riders before subscription expiry and ensure timely renewal.
Follow up with riders for pending rental payments and outstanding dues.
Maintain daily records of renewed, pending, overdue, and non-renewed riders.
Coordinate with riders through calls, WhatsApp, and other communication channels.
Update renewal and payment status accurately in the CRM/dashboard.
Generate and share daily renewal and collection reports with management.
Coordinate with Hub, Operations, Recovery, and Accounts teams for pending cases.
Identify riders at risk of non-renewal and take timely follow-up action.




Handle basic rider queries related to rental plans, payments, renewal dates, and subscriptions.
Escalate long-pending payments and non-responsive riders to the concerned team.
Work toward achieving daily and monthly renewal and collection targets.
Maintain qualified communication and provide a smooth rider experience.

Candidate Requirements
Qualification: Graduate in any discipline.
Experience: 0–2 years; freshers with robust communication skills can also apply.
Good communication skills in Hindi and Punjabi; basic English preferred.
Comfortable handling a high volume of calls and follow-ups.
Basic knowledge of MS Excel / Google Sheets and CRM systems.
Positive coordination, record-keeping, and problem-solving skills.
Target-oriented and comfortable working in a fast-paced operational environment.

Key KPIs

Renewal Rate | Collection Efficiency | Overdue Recovery | Daily Follow-ups | Payment Conversion | Rider Retention | CRM/Data Accuracy

Work Location: Zirakpur, Punjab – On-site

Company: Zetrax Tech Pvt. Ltd. (ZETO)
Website: zetoworld.com

Pay: ₹180,000.00 - ₹300,000.00 per year

Benefits:
Life insurance

Work Location: In person

📌 Operation Executive Zirakpur
🏢 Zetrax Tech
📍 Zirakpur