With Umbrella, you will step into a nurturing, versatile and positive work environment that uplifts you with guidance, training, and continuous learning. We believe in open communication, appreciation of hard work, team bonding and celebrating together.
Job Description
Noida
10+ Years
10+ Year
Noida
Bachelor’s degree in Computer Science or a related stream
Bachelor’s degree in Computer Science or a related stream
10+ years of experience working in a customer facing technical service delivery or support role (design, implementation, consulting, infrastructure, and/or cloud service system administration).
Ideal candidate must possess customer facing skills to represent Umbrella effectively within a customer’s environment and drive discussions with senior personnel on incidents, trade-offs, best practices, and risk management.
Client communication and presentation skills.
Comfortable with small and large audiences.
Technical complex troubleshooting skills in infrastructure services (OS, networking, cloud)
Experience in managed service delivery management.
Knowledge of virtualization, distributed networks and/or cloud computing of scale.
Consulting experience for a Cloud Service Provider.
Previous or current experience in an engineering support technical role (systems or network administration/operations or similar).
Knowledge of networking protocols such as HTTP, DNS and TCP/IP.
Experience in Service Level Reviews, Reporting and Management.
Ability to manage multiple tasks and projects in a quick-moving workplace.
High level of comfort communicating effectively across internal and external organizations.
📌 Service Delivery Manager Noida (India)
🏢 Umbrella Infocare
📍 India
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