Voice process in BPO customer support involves real-time verbal communication with customers via phone or VoIP for immediate issue resolution, technical support, and sales. This channel is best suited for urgent, complex, or emotional inquiries where tone and empathy are critical, requiring agents to focus on one interaction at a time. Non-voice process relies on written or digital channels such as email, live chat, SMS, and social media, as well as back-office tasks like data entry. It allows for multitasking (handling multiple chats simultaneously), provides asynchronous support, and is ideal for documentation, routine queries, and scalable operations where accurate, recorded responses are preferred.
Pay: ₹18,000.00 - ₹23,000.00 per month
Perks:
Adaptable schedule
Paid sick time
Paid time off
Work Location: In person
📌 Bpo/customer Support Voice And Non Voice Chennai
🏢 Infinity pulse enterprises
📍 Chennai
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