Training Supervisor

Responsibilities
Plan and conduct training sessions according to the training calendar.
Conduct refresher training based on identified training needs.
Identify employees or teams requiring additional support and provide focused coaching.
Manage training for recent-hire batches and support the certification process.
Conduct training and floor activities such as call listening and feedback sessions.
Coordinate with the Quality team for call calibration and quality improvement.
Maintain examples of valuable and improvement-required calls for training purposes.
Identify training gaps based on quality and performance observations.
Support training-related contests and initiatives.
Coordinate with relevant teams to address training and process-related escalations.
Supervise and coordinate Quality Assurance activities.
Prepare and maintain training reports and performance records.
Work closely with Operations, Quality,



and Training teams to improve employee performance.
Requirements
Any Graduate.
3–6 years of experience in banking collections.
Previous team handling or supervisory experience.
Experience in training or coaching collection teams.
Valuable understanding of collection processes and customer interactions.
Knowledge of quality parameters, call monitoring, and calibration.
Strong communication and presentation skills.
Good team management and coordination skills.
Strong analytical and problem-solving abilities.
Ability to identify training gaps and provide effective coaching.
phone:+91-XXXXXXXXXX

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
Cell phone reimbursement
Flexible schedule
Food provided
Paid time off

Work Location: In person

📌 Training Supervisor – Banking Collections Chennai
🏢 Egrove Systems
📍 Chennai