Job Description

TCS is Hiring for

/n

Skill:-Workspace One SME

/n

Exp:-10 to 16

/n

Location:- Kolkata

/n

/n

JD

/n

Must have Skill:-

/n

Workspace ONE UEM & Workspace ONE Access Administration

/n

Device Lifecycle Management (Windows, macOS, iOS, Android)

/n

Identity, SSO, MFA, Conditional Access (Azure AD / Entra)

/n

L2.5 Troubleshooting & RCA (Enrollment, Apps, Profiles)

/n

Automation & Scripting (PowerShell / REST APIs)

/n

Incident, Problem, Change Management (ITIL – L3)

/n

/n

Job Requirements*

/n

/n
- Hands‑on experience with Workspace ONE UEM and Workspace ONE Access
/n
- Strong understanding of MDM / EMM / Endpoint Management concepts
/n
- Experience managing Windows 10/11, macOS, iOS, and Android devices
/n
- Knowledge of Azure AD / Entra ID integration, SSO, MFA, Conditional Access
/n
- Experience troubleshooting device enrollment, profiles, apps, certificates, compliance
/n
- Working knowledge of PowerShell and REST APIs for automation
/n
- Basic understanding of networking, VPN, certificates, and security
/n




- Familiarity with ITIL processes in enterprise support environments
/n
- Robust documentation, communication, and stakeholder coordination skills
/n

/n

Key Responsibilities*

/n

/n
- Provide L2.5‑level support for Workspace ONE UEM and Access platforms
/n
- Handle advanced escalations related to enrollment, authentication, compliance, and app deployment
/n
- Manage device lifecycle including onboarding, policy enforcement, and decommissioning
/n
- Configure and maintain profiles, compliance policies, restrictions, and applications
/n
- Support SSO, MFA, and Conditional Access integrations with Azure AD / Entra
/n
- Perform root cause analysis (RCA) and implement preventive actions
/n
- Automate routine operational tasks using PowerShell and Workspace ONE APIs
/n
- Assist L3 teams during upgrades, rollouts, migrations, and enhancements
/n
- Ensure adherence to security, audit, and compliance standards
/n
- Create and maintai

📌 Workspace One SME (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata