Job Description

Interview Mode : Weekend Walkin drive (Face to Face )

/n

Interview Date : 19-Sep-26(Saturday )

/n

Note : Only candidates currently located in Chennai should apply.

/n

Role : ITSM - Service Management

/n

Experience : 5 to 12 Years

/n

Location : Chennai

/n

Must-Have

/n

/n
- Platform Development & Configuration
/n
- Design and implement ServiceNow solutions using best practices across ITSM, ITOM, ITAM, and SecOps modules.
/n
- Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.
/n
- Customize Service Portal and CMS components for enhanced user experience.
/n
- Perform instance management, update set promotion, and release coordination.
/n
- Configure and support Incident, Problem, Change, Request, and Knowledge Management modules.
/n
- Integrate ITSM processes with CMDB and Service Catalog.
/n
- Implement SLA definitions, escalation rules, and reporting dashboards.
/n
- Configure MID Servers,



credentials, probes, and sensors for Discovery.
/n
- Build and maintain energetic and static Service Maps to support CMDB accuracy and change impact analysis.
/n
- Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, Splunk) for Event Management and proactive incident response.
/n
- Develop custom patterns, scripts, and integrations using IntegrationHub and Service Graph Connectors.
/n
- Implement and maintain Hardware and Software Asset Management modules.
/n
- Ensure accurate lifecycle tracking, reconciliation, and compliance reporting.
/n
- Configure and support Security Incident Response and Vulnerability Response modules.
/n
- Integrate with external vulnerability scanners (e.g., Qualys, Tenable) and SIEM tools.
/n
- Automate threat intelligence workflows and remediation processes.
/n

📌 ITSM - Service Management (Madurai)
🏢 Tata Consultancy Services
📍 Madurai