Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and team-oriented culture where your voice is valued.

What You’ll Do on a Typical Day :
- Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion.
- Operational management of Support tickets
- Build and maintain excellent relationships with stakeholders and achieve the highest level of customer satisfaction.
- Work as part of our extended support team, doing whatever it takes to exceed customer expectations.
- Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.
- Collaborate with other departments in the company to achieve customer satisfaction.
- Take end-to-end ownership of questions and issues, including initial troubleshooting,



identification of root cause and issue resolution.
- Collect information and document bugs with Engineering for API and product issues.
- Proactivity — identify opportunities and take preemptive action against potential problems
- Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
- Deliver against customer experience and efficiency targets.

What We’re Looking For :
- 4+ years of NodeJS, JavaScript, REST API,HTML, Microservices Experience.
- Experience on ReactJS, NextJS.
- Frontend Architecture experience is Mandatory
- ​1+ years of experience in Customer Support and technical support.
- Strong experience in REST API development with OAuth2 Security.
- OKTA integration knowledge exp is a plus
- Knowledge in MongoDB/Document DB is a plus.
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📌 Full Stack Developer (Bengaluru)
🏢 Amex
📍 Bengaluru