We are looking for a responsible and detail-oriented CRM Executive / CRM Coordinator to manage and maintain our company’s CRM software and customer data.
Key Responsibilities:
Manage and regularly update customer and lead data in the CRM software.
Handle lead entries, follow-ups, quotations, sales updates, and customer records.
Ensure all CRM data is accurate, complete, and up to date.
Track customer enquiries and follow-up activities.
Generate and maintain CRM reports as required by the management.
Coordinate with the Sales and Accounts teams for timely data updates.
Monitor pending follow-ups and help the sales team maintain proper records.
Learn and adapt to the company’s CRM system and workflow.
Previous experience working with CRM software is preferred.
Valuable knowledge of MS Excel and basic computer applications.
Good communication and coordination skills.
Strong attention to detail and data management skills.
Ability to learn new software quickly.
Experience in sales, customer management, or CRM operations will be an advantage.