We are looking for a professional and detail-oriented Customer Support Coordinator to manage key client relationships and coordinate orders between customers, production, and logistics teams.
Key Responsibilities:
- Act as the primary point of contact for VIP/high-value clients.
- Receive, process, and track customer orders from inquiry to delivery.
- Coordinate customer requirements with the production team.
- Ensure production timelines align with client delivery schedules.
- Provide regular updates on order status, dispatch, and delivery.
- Resolve customer issues, complaints, and production-related delays.
- Coordinate with logistics teams to ensure accurate and timely deliveries.
- Maintain accurate order records and documentation.
Requirements:
- 2–5 years of experience in customer support, customer success, account management, or production coordination.
- Excellent verbal and written communication skills.
- Strong client relationship and problem-solving abilities.
- Experience in manufacturing, logistics, supply chain, or warehouse operations preferred.
- Positive knowledge of ERP systems and Microsoft Excel.
- Strong organizational skills and attention to detail.
- Ability to work effectively under pressure and manage multiple orders simultaneously.
Pay: ₹300,000.00 - ₹700,000.00 per year
Work Location: In person
📌 Customer Support Co-ordinator (Gurugram)
🏢 DJ's Printer's
📍 Gurugram
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