Job Summary

The Customer Call Verification Specialist is responsible for validating

customer information and confirming identities during inbound and outbound

calls. The ideal candidate is detail-oriented, communicates clearly, and

collaborates with cross-functional teams to uphold security standards and

customer trust.

Key Responsibilities

Conduct inbound and outbound calls to verify customer identities and

account details using defined verification protocols

Document verification outcomes accurately in the customer relationship

management (CRM) system and escalate when necessary.

Provide exceptional customer service by explaining verification steps

clearly and addressing customer concerns with professionalism and empathy.

Identify process improvements to enhance verification accuracy,

efficiency, and customer experience





Required Qualifications

1-2 years of experience in customer service/verification, identity

verification

Robust verbal and written communication skills with a focus on clarity

and empathy -(English & Hindi)

Experience in financial services, telecommunications, or e-commerce

industries

Excellent listening and active listening capabilities

Education

- High school diploma or equivalent required; associate or

bachelor’s degree preferred

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits:

- Health insurance
- Life insurance
- Provident Fund

Application Question(s):

- Immediate Joiner

Work Location: In person

📌 Customer Call Verification +Operations (Uttam Nagar)
🏢 Omega Biznis Support (India) Private
📍 Uttam Nagar