Job Summary

The General Manager is responsible for the overall operation of the resort and club, including financial performance, guest and member satisfaction, team leadership, and brand reputation. You will lead all departments: Front Office, Housekeeping, Food & Beverage, Banquets & Events, Sales & Marketing, Recreation, Maintenance, Accounts, and HR.

Key Responsibilities

Sales & Marketing (Core Strength)

- Build and execute the annual sales and marketing plan with monthly and quarterly revenue targets
- Directly lead the Sales, Marketing, and Social Media teams with daily and weekly reviews
- Drive revenue across rooms, banquets, weddings, corporate events, day outings, and club memberships
- Win new business through corporate tie-ups, travel agents, wedding planners, and event companies, and personally close key accounts
- Manage pricing and channels (MakeMyTrip, Booking.com, Goibibo, website) to maximize occupancy, ADR, and RevPAR
- Oversee social media, paid ads, influencer tie-ups, SEO, and WhatsApp/email campaigns with measurable ROI
- Track leads, conversions, and follow-ups through CRM
- Monitor competitors and market trends and adjust strategy quickly

Operations & Department Management

- Manage all departments: Front Office, Housekeeping, F&B;, Banquets, Recreation, Maintenance, Accounts, Purchase, and HR
- Set standards, SOPs, and KPIs for each department head and hold them accountable
- Prepare budgets and forecasts; control costs and payroll; achieve revenue and GOP targets
- Manage club operations, membership services, and renewals
- Hire, train, and retain a team of [number] associates
- Maintain high standards of service, hygiene, and safety




- Track guest reviews (Google, TripAdvisor, MakeMyTrip) and drive improvements
- Handle guest and member escalations promptly
- Ensure compliance with licensing (FSSAI, fire safety, excise, pollution control) and labour laws
- Oversee maintenance and capital projects
- Report weekly and monthly performance to ownership

Qualifications

Required:

- Degree or diploma in Hotel Management, Hospitality, Marketing, or Business Administration (MBA preferred)
- 10+ years in hospitality, with a strong background in Sales & Marketing (Sales Manager, Director of Sales, or Head of Sales)
- Experience managing or overseeing multiple departments as GM, Assistant GM, or Operations Head
- Proven record of achieving and exceeding revenue targets
- Robust negotiation, closing, and key-account skills
- Hands-on knowledge of digital marketing, social media, and lead generation
- Strong P&L;, budgeting, and cost-control skills
- Excellent leadership and communication in English and Hindi; [local language] preferred

Preferred:

- Experience in resorts, clubs, banquets, and wedding/event sales
- Strong local network with corporates, planners, and travel partners
- Experience with revenue management and PMS/CRM tools

Skills & Competencies

Aggressive sales mindset .Strong leadership. Multi-department management .Strategic thinking. Negotiation. Financial acumen. Target orientation

What We Offer

- Competitive salary with performance-based incentive
- Staff meals and accommodation
- Growth opportunities with a growing property

Pay: ₹80,000.00 per month

Benefits:

- Food provided

Application Question(s):

- Expected salary

Work Location: In person

📌 General Manager (Bengaluru)
🏢 Gold Coins Club Resort
📍 Bengaluru