E-commerce Executive
We are looking for anE-commerce Executive to manage online orders, customer follow-ups, courier coordination, and order-related support.
Key Responsibilities
- Handle COD confirmations and website order follow-ups.
- Track pending, cancelled, and unconfirmed orders.
- Assist customers with order, delivery, return, and exchange queries.
- Coordinate with courier partners for delivery issues.
- Follow up on NDR, RTO, and delayed shipments.
- Maintain order records and basic reports.
Key Skills
- E-commerce order management knowledge
- Robust communication and coordination skills
- Good follow-up and problem-solving abilities
- Basic Excel/Google Sheets knowledge