JOB DESCRIPTION – INSURANCE FRONT OFFICE STAFF

Department: Insurance / Billing
Designation: Insurance Front Office Executive
Reporting To: Insurance Manager / Insurance In-charge / Billing Manager
Employment Type: Full Time

1. Qualification

- Any Degree from a recognized institution.
- Minimum 1–2 years of experience in hospital insurance/TPA desk is preferred.
- Experience in cashless authorization, insurance coordination and patient handling will be an added advantage.
- Basic computer knowledge is essential.

2. Job Purpose

To provide efficient front-office support for insurance and TPA patients, coordinate cashless authorization, guide patients and attendants regarding insurance procedures, and ensure timely communication between patients, hospital departments, TPAs and insurance companies.

3. Key Duties & ResponsibilitiesPatient & Attendant Coordination

- Receive and guide patients/attendants regarding insurance and cashless procedures.
- Explain the required documents and insurance process clearly.
- Verify patient UHID, policy details and identification documents.
- Coordinate with the concerned departments for admission and insurance requirements.
- Maintain professional and courteous communication with patients and attendants.

Insurance & TPA Coordination

- Initiate cashless authorization requests with the concerned insurance company/TPA.
- Coordinate with TPA representatives regarding approvals and queries.




- Follow up on pending approvals and communicate the status to the concerned department.
- Obtain and maintain pre-authorization and enhancement approvals.
- Coordinate with the billing and clinical teams regarding approved amounts and limitations.
- Inform patients/attendants regarding non-payable items or additional deposits as per hospital policy.

Documentation

- Verify insurance documents and required forms.
- Ensure completeness of documents before submission.
- Maintain insurance-related records and registers.
- Ensure timely submission of required documents to the TPA/insurance company.
- Maintain confidentiality of patient and insurance information.

Discharge Coordination

- Coordinate insurance final approval before discharge.
- Follow up on pending queries raised by the TPA.
- Coordinate with billing, medical records and concerned departments for discharge documentation.
- Assist in obtaining final authorization/settlement approval.

4. Required Skills

- Good communication and interpersonal skills.
- Basic knowledge of hospital insurance and TPA procedures.
- Positive computer and documentation skills.
- Ability to communicate professionally with patients, doctors, billing staff and insurance representatives.
- Good follow-up and coordination skills.
- Ability to work under pressure and meet timelines.

ONLY RELAVANT EXPERIENCED CANDIDATE CAN APPLY.

CONTACT : +91-XXXXXXXXXX

MAIL : [email protected]

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 WANTED INSURANCE EXECUTIVE (Coimbatore)
🏢 SREE ABIRAMI HOSPITAL P
📍 Coimbatore