We are looking for enthusiastic, well-spoken and customer-focused Sales to join our growing studio. The ideal candidate will be responsible for creating an exceptional first impression, managing front desk operations, handling client enquiries and converting leads into memberships.
Maintain studio cleanliness, manage class scheduling, and supervise equipment readiness.
Sales & Growth: Convert walk-in leads into memberships, conduct studio tours, and hit monthly revenue targets.
Client Experience: Handle client inquiries via phone or WhatsApp, drive customer retention, and resolve feedback.
Team Management : Coordinate with instructors and staff, and oversee daily workflows.
Key Responsibilities-
- Welcome clients and visitors with a warm, qualified attitude.
- Answer phone calls, WhatsApp messages, emails and social media enquiries promptly.
- Schedule, reschedule and manage appointments using the studio booking system.
- Explain studio services, memberships and pricing to prospective clients.
- Conduct studio tours for walk-in clients.
- Follow up with enquiries and trial clients to convert them into memberships.
- Achieve monthly sales and membership targets
- Handle daily cash and card transactions.
- Coordinate class schedules with instructors.
- Ensure the reception and waiting area remain clean, organised and welcoming.
- Assist in organising workshops, events and promotional activities.
- Address client concerns professionally and escalate issues when necessary.
- Prepare daily reports on enquiries, bookings, memberships and revenue.