Job summary

The Centre Head leads centre operations, service quality, compliance, team performance, and business growth, ensuring excellent patient care and achievement of operational and financial targets.

Key Responsibilities

· Operations: Manage staffing, schedules, patient flow, facilities, vendors, inventory, and administration.

· Patient service: Ensure timely, respectful care and prompt resolution of feedback and complaints.

· Quality and compliance: Enforce procedures, safety, infection control, privacy, documentation, and audit requirements.

· People leadership: Recruit, coach, review, and engage employees in coordination with HR.

· Business performance: Deliver revenue, cost, productivity, utilisation, and growth targets.

· Financial and resource control: Oversee billing, collections, expenditure, stock, equipment, and assets.

· Governance: Submit accurate reports, escalate risks, and lead continuous improvement.

Key Result Areas

· Patient satisfaction and service turnaround

· Revenue, collections, cost, and centre profitability

· Staff productivity, retention, and engagement

· Compliance, audit closure, and incident reduction

· Patient growth, utilisation, and inventory control

Qualifications and Experience





· Bachelor’s degree in Healthcare Administration, Hospital Management, Business Administration, Life Sciences, Nursing, Pharmacy, or a related field; postgraduate qualification preferred.

· 5–8 years’ relevant healthcare or service-operations experience, including at least 2 years leading a centre, branch, or unit.

· Knowledge of patient-service operations, quality systems, compliance, budgets, and reporting.

· Proficiency with office tools, healthcare systems, and performance dashboards.

Required Competencies

· Operational leadership and ownership

· Patient-focused service

· People management and conflict resolution

· Commercial and financial acumen

· Planning and problem-solving

· Clear communication, integrity, and confidentiality

Working Expectations

· Work from the assigned centre and remain available during operating hours.

· Work extended hours, weekends, or holidays when required.

· Travel locally as needed and maintain strict confidentiality.

Pay: ₹40,000.00 - ₹80,000.00 per month

Benefits:

- Adaptable schedule
- Provident Fund

Work Location: In person

📌 Centre Head (Malleswara)
🏢 Mardamed Healthcare
📍 Malleswara