Job Overview

Astha Technology Solutions Pvt. Ltd. is looking for a CRM, Sales & Operations Executive to join our night-shift team. The role combines CRM management, sales support, client handling, negotiation, customer verification, and backend operational activities.

The ideal candidate should have strong English communication skills, basic sales knowledge, good negotiation and client-handling abilities, attention to detail, and the ability to manage multiple tasks accurately in a fast-paced environment.

Key Responsibilities

- Handle inbound and outbound communication with customers and potential clients.
- Follow up with leads, prospects, and existing customers to support business development.
- Understand customer requirements and communicate suitable services or solutions.
- Negotiate with clients regarding pricing, requirements, timelines, and service-related matters.
- Build and maintain professional relationships with clients and customers.
- Manage and update customer information, leads, activities, and follow-ups in the CRM.
- Create, update, and manage vendor or customer accounts in the system.
- Verify customer documents, licenses, and submitted information.
- Process customer orders and coordinate with relevant internal teams.
- Check invoices, orders, and related documentation for accuracy.
- Maintain accurate customer records and ensure all CRM information is updated.
- Handle backend administrative and operational tasks as assigned.




- Coordinate with internal teams to ensure smooth order processing and service delivery.
- Prepare and maintain sales, CRM, and operational reports.
- Ensure timely follow-ups and completion of assigned sales and operational tasks.
- Follow company processes and maintain accuracy across all activities.

Requirements

- Excellent English communication skills – written and verbal.
- Good understanding of sales processes, lead follow-up, and client handling.
- Strong negotiation and convincing skills.
- Basic knowledge of CRM software and Microsoft Excel.
- Ability to handle customer queries and communicate professionally.
- Good computer and data-entry skills.
- Strong attention to detail and accuracy.
- Positive organizational and time-management skills.
- Ability to manage multiple sales and operational tasks simultaneously.
- Target-oriented and proactive approach.
- Comfortable working in a night shift and handling international clients.

Qualification & Experience

- Any Graduate.
- 1–3 years of experience in Sales, CRM, Business Development, Client Handling, Backend Operations, Administration, or a similar role is preferred.
- Freshers with strong communication, sales aptitude, and computer skills can also apply.
- Experience handling international clients or working in a US process will be an advantage.

Pay: ₹25,000.00 - ₹55,000.00 per month

Benefits:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 CRM, Sales & Operations Executive (Surat)
🏢 Astha Technology Solutions
📍 Surat