TIVORA is a Kerala-based consumer electronics brand under Karat Group International Pvt. Ltd., focused on delivering smart, reliable, and value-driven technology products, including Smart TVs and entertainment solutions.
We are looking for a Customer Care Executive – After-Sales Service to handle customer queries, complaints, service requests, and follow-ups, ensuring a smooth and positive customer experience after purchase.
Job Responsibilities
- Handle customer calls and enquiries related to after-sales service and product support.
- Register and manage customer complaints and service requests.
- Understand customer issues and provide appropriate assistance or guidance.
- Coordinate with service technicians and service centres.
- Provide customers with updates regarding their service requests and repair status.
- Maintain accurate records of customer complaints, service requests, technician visits, and resolutions.
- Escalate unresolved or critical complaints to the concerned supervisor or service team.
Requirements
- 0–2 years of experience in customer care, after-sales service, customer support, or a related field.
- Freshers with good communication and customer-handling skills are welcome to apply.
Pay: Up to ₹18,000.00 per month
Perks:
- Cell phone reimbursement
Work Location: In person
📌 Customer Care Executive (Kozhikode)
🏢 Karat Group International
📍 Kozhikode
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