The Front Office Associate is responsible for handling guest check-in and check-out, assisting guests with their needs, and ensuring a smooth and pleasant stay experience.
Key Responsibilities:
- Welcome guests in a polite and friendly manner
- Handle check-in and check-out procedures
- Answer phone calls and respond to guest inquiries
- Manage room bookings and reservations
- Maintain guest records and update details in the system
- Handle payments, billing, and issue invoices
- Coordinate with housekeeping for room readiness
- Address guest complaints and resolve basic issues
- Keep the front desk area clean and organized
Requirements:
- Basic education (graduate preferred)
- Good communication skills (Hindi & basic English)
- Basic computer knowledge
- Friendly and helpful attitude
- Willingness to work in shifts
Experience:
- 0–2 years of experience in hotel (freshers can apply)