Customer Care Executive – Kolkata

D.S. Research Centre | Kolkata

D.S. Research Centre is looking for a Customer Care Executive to support front-desk operations, patient communication, appointment coordination and day-to-day administrative activities at our Kolkata centre.

Job Details

- Position: Customer Care Executive
- Location: Kolkata
- Job Type: Full-time | Permanent
- Experience: 2–4 years
- Education: Graduate or equivalent
- Joining: Immediate
- Salary: ₹13,000–₹15,000 per month

Key Responsibilities

- Welcome and assist patients and visitors.
- Handle telephone calls and patient enquiries.
- Schedule appointments and maintain calendars.
- Manage patient registration and basic intake.
- Coordinate with doctors and internal teams.
- Maintain patient records accurately and confidentially.
- Handle emails, data entry, filing and routine documentation.
- Assist with patient follow-ups and communication.
- Maintain daily front-office records.
- Support smooth day-to-day operations of the centre.

Requirements

- Graduate or equivalent qualification.
- 2–4 years of relevant experience in customer care, reception, front office,



patient coordination or a similar role.
- Bengali – Speak, Read and Write (Required).
- Good English communication skills.
- Strong interpersonal and patient-handling skills.
- Positive telephone etiquette.
- Basic knowledge of MS Office, email and computer applications.
- Good organisational and time-management skills.
- Ability to multitask and prioritise.
- Professional, courteous and patient-focused approach.
- Experience in a hospital, clinic, diagnostic centre or healthcare organisation will be an advantage.

Preferred Experience

Customer Care | Front Desk | Reception | Patient Coordination | Appointment Scheduling | Healthcare Administration | Data Entry

Ideal Candidate

The ideal candidate should be well-spoken, organised, courteous and comfortable interacting with patients and their families. The ability to maintain confidentiality, accuracy and professional communication is essential.

Work Location: In person, Kolkata

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Care Executive (Kolkata)
🏢 DS Research Centre
📍 Kolkata