Team Member – Central Monitoring Unit

Job ID

Department

HO & SUPPORT-Central Service Support

Consumer Bank-Distribution-Central Service Support

Location

Mumbai

Number of Positions

1

Reporting Relationship

Team Member - Central Monitoring Unit

Position Grade

M3/M4

- The Central Monitoring Unit (CMU) is responsible for monitoring staff-customer transactions, identifying suspicious account sourcing patterns, strengthening NTB sourcing controls, and supporting risk mitigation initiatives across the branch banking network.

- The role involves analytical review of transaction monitoring reports, investigation management, stakeholder coordination, dashboard preparation, and escalation of deviations to senior management.

- The incumbent will work closely with Analytics, BPMG Field Teams, and other stakeholders to identify risks, investigate deviations, and provide actionable insights to management.

- This role provides exposure to fraud risk management, branch controls, customer acquisition quality, and regulatory compliance monitoring.

- Preparing consolidated data based on reports received from Data Science / Analytics Team and other verticals and segregate for taking necessary action.

- Review and monitor transactions between bank staff and customers through various analytics-driven reports.
- Conduct desktop investigations on alerts generated from various reports,



staff transactions and suspicious account sourcing patterns.
- Identify unusual transaction patterns, employee-customer financial dealings, and control deviations .
- Conduct sampling, data analysis, and risk assessments based on predefined monitoring criteria.
- Identify control gaps, unusual transaction behaviour, and potential policy violations.
- Coordinate with field teams and stakeholders for investigations and closure of alerts.
- Review investigation findings received from field teams and ensured timely closure of cases.
- Track branch-level and staff-level trends relating to suspicious account sourcing and NTB acquisition quality.
- Prepare monthly dashboards, management presentations, and actionable MIS for senior management review.
- Monitor adherence to internal policies, code of conduct, and fraud-risk controls.
- Support regulatory and management-driven initiatives related to transaction monitoring and account quality controls.
- Strong stakeholder management and communication skills. Robust analytical and investigative mindset.
- Proficiency in MS Excel (advanced), PowerPoint, Macro and MIS reporting.
- Ability to work with large datasets and generate meaningful insights .
- Have an eye for identifying/spotting deviations with large level analysis.
- Working knowledge of banking systems and transaction monitoring processes preferred.

📌 Team Member-Central Monitoring Unit-HO & SUPPORT-Central Service Support (Mumbai)
🏢 Kotak Securities
📍 Mumbai