Customer Support Engineer L1

Location: Vidisha, Madhya Pradesh
Experience: 2–4 Years
Joining: Immediate to 10 Days Only
Working Days: 6 Days
Maximum CTC: ₹3.7 LPA

Job Summary

We are looking for a Customer Support Engineer L1 to provide first-level technical support to users for hardware, software, operating system, and basic network-related issues. The candidate will be responsible for troubleshooting, ticket management, system setup, and providing both remote and onsite support.

Key Responsibilities

- Provide L1 technical support for hardware, software, Windows OS, and basic network-related issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and IT peripherals.
- Troubleshoot issues related to Windows OS and Microsoft Office Suite.
- Perform basic network troubleshooting, including connectivity and configuration issues.
- Provide Active Directory support such as user account and access-related activities.
- Handle and update IT support tickets and ensure timely resolution as per SLA.
- Assist with new system setup, software installation, configuration,



and user onboarding.
- Provide remote and onsite technical support to end users.
- Maintain accurate records of incidents, troubleshooting steps, and resolutions.
- Escalate complex or unresolved issues to the appropriate L2/L3 teams.
- Ensure a professional and customer-focused support experience.

Required Skills

- Windows Operating System
- Microsoft Office / Office 365
- Active Directory
- Basic Networking
- Hardware Troubleshooting
- Desktop & Laptop Support
- Printer & Peripheral Support
- Remote Desktop / Remote Support Tools
- IT Ticketing Systems
- Incident Management
- Troubleshooting & Problem Resolution

Qualification

- Graduate in any discipline.
- 2–4 years of relevant experience in Desktop Support, IT Support, Technical Support,
- Candidates must be comfortable working from Vidisha, Madhya Pradesh.

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Customer Service Engineer (Vidisha)
🏢 Impact Infotech
📍 Vidisha